Frequently Asked Questions

Find answers to common questions about orders, shipping, and our policies.

Orders are typically shipped out same/next day unless there is some sort of holiday. Please allow 2-3 days for shipping. +1 day if ordered on a weekend.

Lost Packages:

A package is potentially lost if it hasn't arrived 2-3 days after the expected delivery date and tracking updates have stopped and no current tracking updates are showing. Please file a claim with the carrier first through the carrier claims department. If you're unable, we will file it for you once the window has passed and no new tracking updates appear. Approved claims will be reimbursed. We do not reship lost orders.

Stolen Packages:

If tracking shows delivered but you didn't receive or can't locate your order, we'll help investigate. If verified as stolen, please file a claim with the carrier. If you are unable, we will file it for you. Approved claims will be reimbursed. We do not reship stolen orders.

Delayed Packages:

Late or delayed deliveries (typically arriving within 2-3 days after the estimated date) with continued current tracking updates do not qualify for refunds or claims. If the tracking shows a damage alert, please follow our Order Claims Process.

It is our policy that you provide an uncut "unboxing video" within 48hrs of your package being delivered to submit an order claim to Customer Service. No pictures will be accepted. Here are the guidelines:

Video must start showing all sides of your unopened package
You must state your name, the date, and order number
Your packing slip must be visible
Open the package on video and inventory items received
Make sure all items are clearly visible
State which items may be missing or damaged

Once your video has been submitted to Customer Service to be reviewed, please allow 24hrs to complete the Order Claim Process. You will be required to return any crushed or broken tabs back and we must verify the return before we issue any reimbursement. Due to known scammers this is the only way to avoid fraudulent claims and verify legitimate ones.

⚠️ Warning: Any person found to have filed a fraudulent claim will be prohibited from ordering with Leafix in the future.

Please do not present these issues to our staff on socials. You will be directed to Customer Service.

To properly weigh a gram of powder using a digital or analytical scale, follow this precise method. Note: Reusing an empty jar (even one that previously held the same type of powder) will not be considered. You must scoop the powder out of the sealed jar it came in. A video submission of this process is required and must start with a completely sealed gram of powder. (The safety sticker needs to be intact and shown in the video.)

STEP BY STEP PROCESS TO WEIGH POWDER

Turn on the scale and let it calibrate: Allow the scale to stabilize and zero out. Use a certified calibration weight if needed.
Place a clean, empty container: Use a dry, clean, lightweight container (weigh boat or jar).
Tare the scale: Subtract the container's weight so the scale reads 0.000 g.
Carefully add the powder: Add slowly with a scoop or spatula until near 1.000 g.
Avoid air and vibration: Keep away from fans, vents, windows. Use a level surface. Always check calibration before measurement.
Verify the reading: Wait for the scale to stabilize before recording the weight.

*Please contact Customer Service with any other questions regarding this process.

This product is not available for shipment outside of the United States. We cannot ship to U.S. Territories or military bases as it requires a "Harmony code" which we do not have.

This product is not available for shipment to the following states:

Alabama
Arkansas
Indiana
Louisiana
Rhode Island
Vermont
Wisconsin

Or the following counties/cities:

Sarasota County (Florida)
San Diego, Oceanside (California)
Alton, Jerseyville, Edwardsville County (Illinois)
Columbus, Union County (Mississippi)

We do not recommend ingesting this substance and therefore cannot provide dosage instructions.

We cannot legally offer more specific guidance. Consult a healthcare professional if you're unsure. Communities like Reddit and Discord have shared experiences — but please use discretion, as not all advice is reliable.

Yes, our products are lab tested more than once to ensure purity as well as alkaloid levels. We are so confident in this that we will send you the same report we get from the lab via email. Just email us at admin@theleafix.com and let us know which product you are curious about!

Filing a false chargeback such as claiming an order was defective or undelivered when that isn't true is fraud. Here's what could happen:

Bank Fraud (18 U.S.C. § 1344): Up to 7 years in prison
Wire Fraud (18 U.S.C. § 1343): Up to 20 years in prison if a financial institution is affected
State Laws: Theft by deception or misrepresentation
Card Network Rules: You may be blacklisted or lose privileges

Make no mistake: this is theft. We treat it like someone stealing from your home.

We ship orders as quickly as possible, but once a carrier receives your package, delays due to weather or technical issues are beyond our control. Late delivery is not grounds for a chargeback.

*We will dispute false claims and permanently ban any individual who attempts to defraud us. Your IP will be banned from the site and you will be banned from all socials!

Still have questions?

Our customer service team is here to help. We typically respond within 1-2 hours on weekdays.